Size Help Guide

Here is a what to do guide if you are still unsure how to choose the right size.

1. What measurements do I need to choose the right size?
For most products, you’ll need to measure the following:

Clothing: Bust/chest, waist, hips, and length (if applicable).
Shoes: Foot length (measured from heel to toe).
Pet Accessories: For collars or harnesses, measure your pet’s neck or chest circumference. For apparel, measure their back length and chest girth.

2. How should I take accurate measurements?

Use a flexible measuring tape.
Measure yourself or your pet while standing upright.
If you're unsure, measure twice to ensure accuracy.

3. What should I do if I’m between sizes?

For clothing, size up for a more relaxed fit or size down for a snug fit, depending on your preference.
For pet products, size up to ensure your pet’s comfort.

4. Do sizes vary between different products?
Yes, sizing may vary slightly between brands or manufacturers. Always refer to the specific size chart on the product page to ensure accuracy.

5. What if I choose the wrong size?
If you receive an item that doesn’t fit, you can return it within 30 days of receiving your order. Follow our return policy to initiate a return and place a new order for the correct size.

6. Can I contact customer support for help with sizing?
Absolutely! If you’re unsure about the sizing, contact us at zenpetopia@gmail.com with the product name and your measurements. Our team will be happy to assist you in selecting the right size.

7. Are the sizes true to fit?
We aim to provide accurate sizing information based on supplier-provided details. However, variations can occur, we will indicate if a product is true to size for best fit.

10. How do I choose the right size for my pet?
For pet products, follow these guidelines:

Collars: Measure the circumference of your pet’s neck and ensure you can fit two fingers between the collar and their neck.
Harnesses: Measure the chest girth and neck circumference.
Apparel: Measure the back length from the base of the neck to the tail, and the chest girth at the widest point.

11. What should I do if I can’t find a size that fits?
If the available sizes don’t match your measurements, feel free to contact us at zenpetopia@gmail.com. We’ll do our best to recommend an alternative product that meets your needs.

For any additional questions or concerns about sizing, reach out to us at zenpetopia@gmail.com. We’re here to help you make the perfect choice!